Passport photo FAQ

Most photos are processed and validated in about a minute. You see every check before paying anything.

All checks are free. Pay after you see your finished Premium Photo. It is $10 for the corrected, print-ready JPEG and PDF, with up to 10 total tries.

The $10 Premium Photo is cropped and corrected for the selected document, delivered as a print-ready JPEG and PDF. Every edit is similarity-checked against your original to preserve your identity.

Your Premium Photo can replace the background, fix lighting, relax expressions, and straighten a tilted photo. Eyewear edits are best effort because hidden eye detail cannot be recovered, so we recommend retaking without eyewear. A turned or angled head still needs a new photo. Every edited result is similarity-checked against your original and rejected if your identity changes.

Free gives you every check with a live preview. The $10 Premium Photo gives you the corrected, downloadable JPEG and print-ready PDF, with up to 10 total tries.

Yes. Photos are stored privately and automatically deleted after 28 days. We never sell or share your images.

Have someone else take it from about head height. Face the camera straight on, stand against a light plain background, keep a neutral expression, keep your eyes open, and remove hats and glasses unless your document rules require an allowed head covering.

Avoid selfies from a low or high angle, heavy shadows, bright glare, tinted glasses, hats, hair covering the eyes, filters, screenshots, and busy backgrounds. A clean, sharp, evenly lit original gives the best result.

A light, plain background is best. We can replace or clean the background in many cases, but a simple wall with even light gives the most reliable edges around hair and shoulders.

No. You can upload first and choose the passport or visa type afterward. If you already know the document, you can also start from the document picker.

Yes. A clear phone photo is usually fine, especially if someone else takes it at head height. Face the camera, use even light, keep your head and shoulders in frame, use a clean neutral background when possible, and avoid hats, glasses, shadows, glare, and filters.

We rotate and prepare the image, find the face, crop it to the selected document size, clean the background where allowed, run the checks, and show you your pass/fail results with a preview so you can see whether the photo is valid before paying.

Yes. The results tell you what went wrong, and you can upload another photo without paying for the failed attempt.

No. We make the photo file. You still submit your application through the relevant government, consulate, or visa service.

Each document has its own size and head-position rules. We use those rules to place the face correctly, set the crop, and render the final JPEG and print sheet at the required dimensions.

The standard processing focuses on crop, size, background, brightness, and color. It is designed to make the photo meet the selected document spec without changing who you are.

Our goal is no. Every Premium Photo result is similarity-checked against the original. Each edit is checked against your original photo to preserve your identity, and routine fixes should not change how you look. Difficult poses may need more substantial correction, so inspect the preview carefully; if it no longer looks like you, retake the photo instead.

Because you should know what passed, what failed, and whether a usable photo is possible before you pay. Every check and the preview are free.

The Premium Photo is for tougher source photos or a more polished finish. It can attempt corrections for glare, harsh shadows, uneven color or lighting, expression, pose, and background. You choose it only after the result has been prepared and checked.

We check for a clear single face, correct head size, eye position, centered crop, forward-facing pose, open eyes, closed mouth where required, sharpness, exposure, shadows, background, color, and document-specific dimensions.

No. Some rules are shared, but each supported document can have its own size, background, head-height, and output requirements.

No independent photo service can guarantee final acceptance. The issuing authority makes the final decision. We check against published requirements and refund automatically if our fix cannot make a paid photo pass our validation.

A missing face, multiple people, a very blurry or tiny face, blocked facial features, or a photo that is not a real photo of the applicant usually needs a retake.

Warnings call out things worth reviewing, but they do not always block a passing result. Failures are the issues that must be fixed or retaken.

You receive an unwatermarked JPEG made to the selected document spec and a print-ready PDF. For most passport-photo specs, the PDF is one copy on a 5×7 sheet.

Yes, if the application accepts uploaded photo files for that document. Use the JPEG for digital upload and the PDF when you want to print.

You can print it at home if your printer is accurate, or use a local print shop or pharmacy photo kiosk. Print at actual size; do not fit or scale the page.

Yes, with the print pack or a premium-grade order. The picker uses the sizes available for the selected document, commonly 5×7 inch print, 4×6 inch print, and A4 print, and lets you choose how many copies fit on the sheet with cut lines.

Yes, in the United States. After checkout, the mail-delivery add-on is $10 and the current product mails 6 printed photos on a 5×7 sheet to a US address.

No account is required for a normal order. Your browser session gives you access to the download after payment.

Photo files are temporary and are automatically deleted after 28 days, so download your files soon after purchase.

Uploaded and generated photo files are automatically deleted from our service within 28 days.

No. We do not sell your photo, use it for advertising, or share it for cross-site ad targeting.

No. Card payments are handled by Stripe. We never see or store your full card number.

We measure face position and proportions to check passport-photo rules. We also compare an edited result against the original so the edit does not change your identity.

The automatic deletion window is short by design. If you need help with a specific order, contact us from the same browser or include your order details.

If your browser supports camera access, the upload card shows an Open camera button. The live camera view gives framing and pose prompts, can count down automatically when your face is aligned, and also has a manual Take photo button. If camera access is blocked, you can upload a file instead.

Use file upload when someone already took a sharper photo, when your browser blocks the camera, or when you want to choose from your photo library. The checker runs the same validation either way.

Yes. That often works better than a selfie because the camera can stay farther away and level with your face.

Sometimes, but selfies often have perspective distortion, uneven lighting, or a camera angle that is too high or low. For best results, ask someone else to take the photo at head height.

Common image formats from phones and cameras are supported, including JPEG and PNG.

The base process is automated, online, and self-serve. There is no store counter, appointment, camera operator, or mailed print bundle included in the base digital price.

We keep the product simple: every check is free, and the Premium Photo is the finished digital JPEG plus print-ready PDF for $10. US mailed prints are a separate $10 add-on instead of being hidden in the base price.

No. You can upload, see every check, and decide what to do before paying.

Digital orders have a 14-day, no-questions-asked refund. If we cannot prepare a paid Premium Photo that passes our validation, the order is also automatically refunded.

Not with the base digital product. If you choose the USA mail-delivery add-on, printed photos are mailed to a US address for an extra $10.